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General Terms and Conditions (GTC) of the company Manuel Ernst for the sale and/or delivery of products and the provision of services 

  • 1 Editing

Orders will be considered in the order in which they are received. The respective products and/or services are limited. We therefore recommend an early order.

  • 2 Confirmation

The customer receives immediately after receipt of his order a written confirmation from the company Manuel Ernst by email. After the complete payment has been received, the product will be delivered to the customer - physical products by post, digital products by email or via our homepage and services will be delivered as agreed.

  • 3 Services

Our services include the sale of products and/or services as well as their delivery and the provision of services. The products are listed per piece, the services are listed as agreed.

The company Manuel Ernst reserves itself time and local changes in reasonable scope, if this is necessary for an important reason. The customer must be informed of the planned change at least one (1) month in advance by email. The customer is then entitled to terminate the contract in writing (email is sufficient) within one (1) week, calculated from receipt of the notification.

  • 4 Failure of services

If agreed upon achievements are not furnished for a reason, which the company Manuel Ernst has to represent, they are made up later.

If they fail for a reason, which the customer has to represent, the company Manuel Ernst will strive for their catch-up. There is no legal claim.

  • 5 Cancellation

We reserve the right to cancel orders for products and services, the provision of services up to four (4) weeks prior to agreed delivery and/or commencement for good cause. In this case the company Manuel Ernst is obligated to the full refund of already paid purchase prices for not yet delivered products and/or services to be provided.

Should the customer no longer require his ordered products and/or services, have placed an incorrect or faulty order, the customer shall not incur any costs if we receive a written cancellation (e-mail is sufficient) from the customer no later than three (3) months before delivery of the products and/or before provision of the services. If we receive the customer's written cancellation at the latest two (2) months before delivery of the products and/or before provision of the services, we will charge the customer a cancellation fee of 50% of the agreed sales price plus any value added tax. In the event of a later cancellation, the full purchase price is due. However, the customer is free to name a replacement customer for the ordered products and/or services.

The possibility of cancelling orders expires prematurely if the contract is completely fulfilled by both parties before the customer cancels the order. The contract is considered fulfilled as soon as the customer has paid the agreed purchase price and the company Manuel Ernst has rendered the agreed service.

The possibility of cancelling orders does not exist if the delivery of digital products and services is not returnable.

  • 6 Termination of contract

The contractual relationship can be terminated in writing by both parties with five (5) months' notice, without any fault on the part of the company Manuel Ernst.

  • 7 Payment

The amount of the purchase price can be seen by the customer in the description, the offer and/or the contract. The agreed purchase price is due as a total amount upon conclusion of the contract, unless otherwise agreed. The purchase price shall be paid at the latest one (1) month before the delivery of the product and/or before the provision of the service(s).

  • 8 Travel formalities

We ask each customer to carry out the necessary travel formalities himself. On request, we will be happy to inform every customer about flight and accommodation options, bus and train connections as well as car rentals, etc. For customers outside the EU, check whether a visa is required for your trip.

  • 9 Liability

The purchase, delivery and use of products, services and/or the use of services to be provided is at your own risk. No legal claims against the company Manuel Ernst can be derived from possible consequences. The company Manuel Ernst cannot assume any liability for any losses of valuables or the like.

  • 10 Privacy Policy

The customer agrees to the storage of personal data for internal purposes. The disclosure of this data to third parties is not permitted except in the cases permitted by law.

  • 11 Final clauses

Oral subsidiary agreements are not made. Amendments to the contract must be made in writing. Place of performance and place of payment is the registered office of the company Manuel Ernst. The place of jurisdiction for commercial transactions is the registered office of the company Manuel Ernst. The company Manuel Ernst is entitled to change these general terms and conditions, other product and service descriptions and/or prices. The customer must be informed of the planned change at least one (1) month in advance. The customer is entitled to terminate the contract in writing within one (1) week, calculated from receipt of the notification. Should any clause of these General Terms and Conditions be or become invalid, the remainder of the contract shall remain valid. The ineffective clause shall be replaced by the statutory provision. If there is no such agreement, the contracting parties will agree on a mutually appropriate arrangement.